When working with teams, it is not very common to see people complaining about responsibilities of a Scrum Master, however, they do complain because their expectations are not aligned with those that the Scrum Master should have.
Imagine a situation where a team deals with a situation that gets out of the control. The environment gets quite dark and relationships among colleagues is not the best. The best thing you can do to solve this situation is to organise a 2-hour “get-together” session to clarify roles.
What to do in the session?
- Ask your team to read articles about Scrum master roles and responsibilities. Please check some examples at the end of this article.
- Ask the Product owner and teams to prepare a list of expectations for Scrum master responsibilities.
- Ask the Scrum master to make a list of what he thinks his role is.
During the session, ask your team to present their expectations on the flip chart. You should also present what the organisation expects from the Scrum Master.
Having all expectations present, ask the team to create a final version with the roles and responsibilities.
Giving the opportunity to people to share what they think and feel it´s actually very powerful. To ask them share this is an opportunity to speak up and listen, which is very crucial for creating a great environment in a team.
This way team spirit increases and improves and creates some positive effect.
If you´re interested to read more about Scrum master´s role, read the article Scrum Master role. Scrum Master job description is another blog post that highlights ideas how to write a great job description for Scrum master´s role.